*,*::before,*::after{box-sizing:border-box;margin:0;padding:0}
:root{
  --nc-blue:#2C5379;
  --nc-turquoise:#00ABBD;
  --nc-accent:#8FD4D5;
  --nc-green:#B5D334;
  --nc-lime:#DEEA8B;
  --nc-light:#FBF7F3;
  --nc-beige:#F1EADA;
  --nc-white:#ffffff;
  --nc-text:#2A2A2A;
  --nc-muted:#5f6470;
  --nc-border:#ddd7ca;
  --nc-success:#16a34a;
  --nc-warning:#d97706;
  --nc-danger:#dc2626;
  --radius:12px;
  --radius-lg:18px;
  --shadow:0 12px 28px rgba(44,83,121,0.16);
}
html,body{height:100%;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;background:var(--nc-light);color:var(--nc-text)}
#app{height:100%;position:relative}

#lang-bar{position:fixed;top:0;left:50%;transform:translateX(-50%);z-index:1000;display:flex;background:rgba(44,83,121,0.95);border-radius:0 0 12px 12px;overflow:hidden;box-shadow:0 8px 18px rgba(44,83,121,0.3)}
.lang-btn{background:none;border:none;color:rgba(255,255,255,0.7);font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:13px;font-weight:500;padding:8px 14px;cursor:pointer;transition:all 0.2s}
.lang-btn.active{background:var(--nc-turquoise);color:#fff}
.lang-btn:hover:not(.active){color:#fff}
.sidebar-lang{display:flex;gap:4px;margin-bottom:8px}
.sidebar-lang-btn{flex:1;background:rgba(255,255,255,0.08);border:1px solid rgba(255,255,255,0.15);border-radius:6px;color:rgba(255,255,255,0.6);font-size:18px;padding:4px 0;cursor:pointer;transition:all 0.18s;text-align:center;line-height:1.4}
.sidebar-lang-btn.active{background:rgba(255,255,255,0.18);border-color:rgba(255,255,255,0.4)}
.sidebar-lang-btn:hover:not(.active){background:rgba(255,255,255,0.12)}

.screen{display:none;width:100%;min-height:100vh}
.screen.active{display:flex}

/* LANDING */
#screen-landing{position:relative;flex-direction:column;align-items:center;justify-content:center;overflow:hidden}
.bg-video,#bg-video{position:absolute;top:0;left:0;width:100%;height:100%;object-fit:cover;z-index:0;pointer-events:none}
.video-overlay{position:absolute;inset:0;background:linear-gradient(130deg,rgba(0, 0, 0, 0.88) 0%,rgba(0, 0, 0, 0.76) 45%,rgba(0, 0, 0, 0.52) 100%);z-index:1;pointer-events:none}
.landing-content{position:relative;z-index:2;display:flex;flex-direction:column;align-items:center;text-align:center;padding:2.5rem}
.brand-logo{display:flex;align-items:center;justify-content:center;margin-bottom:2.5rem}
.nd-logo{display:block;height:auto;max-width:100%}
.nd-logo-landing{width:340px}
.landing-headline{font-family:'Museo Slab','Times New Roman',serif;font-size:clamp(2rem,5vw,3.4rem);color:#fff;line-height:1.15;margin-bottom:1rem;max-width:640px}
.landing-sub{font-size:16px;color:rgba(255,255,255,0.8);margin-bottom:2.5rem;max-width:480px;line-height:1.6}
.landing-actions{display:flex;align-items:center;justify-content:center;gap:12px;flex-wrap:wrap}
.landing-actions .btn-primary,.landing-actions .btn-danger-outline,.landing-actions .btn-outline{margin-left:0}
.landing-status{margin-top:1rem;width:min(760px,88vw);display:flex;flex-direction:column;align-items:center;gap:0.5rem}
.landing-status-title{font-size:11px;letter-spacing:0.08em;text-transform:uppercase;color:rgba(255,255,255,0.78)}
.landing-status-frame{width:100%;height:min(72vh,700px);border:none;border-radius:0;background:transparent}
.status-page{position:relative;z-index:2;width:min(1180px,100%);display:flex;flex-direction:column;gap:1.4rem;align-items:center;justify-content:center;padding:5.5rem 1.25rem 2.5rem;margin:0 auto}
.status-page-head{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;max-width:760px;width:100%;margin:0 auto}
.status-page-logo{margin-bottom:1.6rem}
.status-page-title{margin-bottom:0.8rem}
.status-page-sub{margin-bottom:1.2rem;max-width:620px}
.status-page-actions{display:flex;justify-content:center;width:100%}
.status-panel{width:min(1100px,100%);background:rgba(255,255,255,0.12);border:1px solid rgba(255,255,255,0.16);border-radius:26px;padding:18px;box-shadow:0 22px 44px rgba(0,0,0,0.22);backdrop-filter:blur(10px);-webkit-backdrop-filter:blur(10px);margin:0 auto}
.status-panel-frame{display:block;width:100%;height:min(72vh,760px);border:none;border-radius:16px;background:#fff}
.btn-primary{background:linear-gradient(135deg,var(--nc-turquoise),#0d8ea2);color:#fff;border:none;border-radius:var(--radius);padding:14px 36px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:15px;font-weight:600;cursor:pointer;transition:all 0.2s;box-shadow:0 8px 18px rgba(0,171,189,0.3)}
.btn-primary:hover{background:linear-gradient(135deg,#0d8ea2,var(--nc-blue));transform:translateY(-2px)}
.btn-outline{background:transparent;color:#fff;border:1.5px solid rgba(255,255,255,0.5);border-radius:var(--radius);padding:13px 28px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:15px;font-weight:500;cursor:pointer;margin-left:12px;transition:all 0.2s}
.btn-outline:hover{border-color:#fff;background:rgba(255,255,255,0.1)}
.btn-danger-outline{background:rgba(127,29,29,0.24);color:#fff;border:1.5px solid rgba(248,113,113,0.7);border-radius:var(--radius);padding:13px 24px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:15px;font-weight:600;cursor:pointer;margin-left:12px;transition:all 0.2s}
.btn-danger-outline:hover{background:rgba(127,29,29,0.4);border-color:#fecaca}

/* SPINNER */
.spinner{
  display:inline-block;
  width:14px;
  height:14px;
  border:2px solid rgba(255,255,255,0.3);
  border-top-color:#fff;
  border-radius:50%;
  animation:spin 0.6s linear infinite;
  margin-right:8px;
  vertical-align:middle;
}
.spinner.spinner-dark{border-color:rgba(44,83,121,0.18);border-top-color:var(--nc-turquoise)}
.spinner.spinner-sm{width:13px;height:13px;border-width:2px}
.spinner.spinner-lg{width:24px;height:24px;border-width:3px}
@keyframes spin{to{transform:rotate(360deg)}}

.loading-state{display:flex;align-items:center;justify-content:center;gap:12px;padding:26px 18px;border:1px dashed rgba(44,83,121,0.16);border-radius:12px;background:linear-gradient(180deg,rgba(255,255,255,0.92),rgba(248,252,253,0.96));color:var(--nc-blue);font-size:14px;font-weight:600;text-align:center;min-height:88px}
.loading-state.compact{min-height:0;padding:12px 14px;font-size:13px;justify-content:flex-start}
.loading-state-subtle{border:none;background:transparent;color:var(--nc-muted);padding:18px 0;min-height:0}

.btn-primary.is-loading,.btn-sm.is-loading,.btn-sm-outline.is-loading,.btn-danger-link.is-loading{display:inline-flex;align-items:center;justify-content:center;gap:8px}
.btn-primary:disabled,.btn-sm:disabled,.btn-sm-outline:disabled,.btn-danger-link:disabled{opacity:0.72;cursor:wait;transform:none}

.form-error-banner.is-loading{display:flex;align-items:center;gap:10px;background:#eff6ff;border-color:#bfdbfe;border-left-color:#3b82f6;color:#1d4ed8}
.form-error-banner.is-loading span{color:inherit}

.app-loader{position:fixed;inset:0;display:none;align-items:center;justify-content:center;background:rgba(244,248,251,0.82);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);z-index:1200}
.app-loader.visible{display:flex}
.app-loader-card{display:flex;align-items:center;gap:14px;padding:18px 22px;border-radius:16px;background:rgba(255,255,255,0.96);border:1px solid rgba(44,83,121,0.12);box-shadow:0 18px 40px rgba(44,83,121,0.16);color:var(--nc-blue);font-size:15px;font-weight:700}

.landing-footer{position:absolute;bottom:24px;left:0;right:0;text-align:center;font-size:12px;color:rgba(255,255,255,0.45);z-index:2}

/* LOGIN */
#screen-login{background:var(--nc-light);position:relative;overflow:hidden;flex-direction:column;align-items:center;justify-content:center;padding:2rem}
.login-video-overlay{background:linear-gradient(130deg,rgba(0, 0, 0, 0.9) 0%,rgba(0, 0, 0, 0.8) 45%,rgba(0, 0, 0, 0.56) 100%)}
.login-card{background:#fff;border-radius:var(--radius-lg);box-shadow:var(--shadow);padding:2.5rem;width:100%;max-width:440px;border:1px solid var(--nc-border);position:relative;z-index:2;overflow:hidden}
.login-card::before{content:'';position:absolute;top:0;left:0;width:100%;height:4px;background:linear-gradient(90deg,var(--nc-turquoise),var(--nc-green))}
.login-logo{display:flex;align-items:center;margin-bottom:2rem;justify-content:center}
.nd-logo-login{width:220px}
.login-card h2{font-size:20px;font-weight:600;margin-bottom:0.4rem;text-align:center}
.login-card .subtitle{font-size:13px;color:var(--nc-muted);text-align:center;margin-bottom:1.8rem}
.form-group{margin-bottom:1.2rem}
.form-group label{display:block;font-size:13px;font-weight:500;margin-bottom:6px}
.form-group input{width:100%;border:1px solid var(--nc-border);border-radius:8px;padding:10px 14px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:14px;color:var(--nc-text);background:#fff;transition:border-color 0.2s,box-shadow 0.2s;outline:none}
.form-group input:focus{border-color:var(--nc-accent)}
.login-error{background:#fef2f2;border:1px solid #fecaca;border-radius:8px;padding:10px 14px;font-size:13px;color:#dc2626;margin-bottom:1rem;display:none}
.remember-row{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--nc-muted);margin-top:-2px;margin-bottom:0.7rem;-webkit-user-select:none;user-select:none;cursor:pointer}
.remember-row input{accent-color:var(--nc-accent);width:15px;height:15px}
.login-link{display:inline-flex;align-items:center;justify-content:flex-start;background:none;border:none;padding:0;margin:-2px 0 0.7rem;color:var(--nc-blue);font-size:13px;font-weight:600;cursor:pointer;text-decoration:underline;text-underline-offset:2px}
.login-link:hover{color:var(--nc-turquoise)}
.forgot-password-panel{display:none;border:1px solid #d6e4ef;border-radius:10px;background:linear-gradient(180deg,#f9fcff,#f2f8fd);padding:12px 12px 10px;margin-bottom:0.8rem}
.forgot-password-panel.active{display:block}
.forgot-password-group{margin-bottom:0.75rem}
.forgot-password-actions{display:flex;gap:8px;align-items:center}
.login-info{display:none;background:#eff6ff;border:1px solid #bfdbfe;border-radius:8px;padding:10px 14px;font-size:13px;color:#1d4ed8;margin-bottom:0.7rem}
.login-card .btn-primary{width:100%;margin-top:0.5rem}
.btn-danger-link{margin-top:0.75rem;width:100%;background:#fff;color:#9f1239;border:1px solid #fda4af;border-radius:10px;padding:9px 12px;font-weight:600;cursor:pointer;transition:all 0.2s}
.btn-danger-link:hover{background:#fff1f2;border-color:#fb7185}
.login-hint{font-size:12px;color:var(--nc-muted);text-align:center;margin-top:1rem}
.login-hint span{color:var(--nc-accent);cursor:pointer}

/* PUBLIC SECURITY INCIDENT */
#screen-security{background:linear-gradient(160deg,#f5f8fb 0%,#fef3f2 45%,#f8fafc 100%);align-items:center;justify-content:center;padding:2rem}
.security-card{background:#fff;border:1px solid #f2d2cd;border-radius:18px;box-shadow:0 14px 34px rgba(127,29,29,0.12);padding:2rem;width:min(760px,100%)}
.security-head{margin-bottom:1.1rem}
.security-badge{display:inline-flex;align-items:center;justify-content:center;padding:3px 10px;border-radius:999px;background:#fff1f2;border:1px solid #fecdd3;color:#9f1239;font-size:11px;font-weight:700;letter-spacing:0.04em;text-transform:uppercase}
.security-context{display:none;align-items:center;justify-content:center;margin-left:8px;padding:3px 10px;border-radius:999px;background:#eff6ff;border:1px solid #bfdbfe;color:#1d4ed8;font-size:11px;font-weight:700;letter-spacing:0.02em}
.security-head h2{margin-top:0.55rem;font-size:24px;color:#7f1d1d}
.security-head p{margin-top:0.4rem;font-size:14px;color:#6b7280;line-height:1.6;max-width:640px}
#screen-security .form-field textarea{min-height:130px}
#screen-security .form-actions{margin-top:1.1rem}
#sec-email-field.invalid,#screen-security .form-field.invalid{position:relative}

/* PORTAL LAYOUT */
#screen-portal{flex-direction:row;height:100vh;min-height:100vh;overflow:hidden}
.sidebar{width:260px;height:100vh;min-height:100vh;background:linear-gradient(180deg,#2e577f 0%,#224362 58%,#1e3b56 100%);display:flex;flex-direction:column;flex-shrink:0;position:relative;overflow:hidden}
.sidebar::before{content:'';position:absolute;top:92px;right:-54px;width:140px;height:140px;background:rgba(143,212,213,0.24);clip-path:polygon(0 50%,100% 0,100% 100%);pointer-events:none}
.sidebar::after{content:'';position:absolute;bottom:130px;right:-34px;width:90px;height:90px;background:rgba(181,211,52,0.2);clip-path:polygon(0 50%,100% 0,100% 100%);pointer-events:none}
.sidebar-top{padding:1.25rem 1.25rem 1rem}
.sidebar-brand{display:flex;align-items:center;margin-bottom:1.5rem}
.nd-logo-sidebar{width:140px}
.user-chip{background:rgba(255,255,255,0.11);border-radius:12px;padding:10px 12px;display:flex;align-items:center;gap:10px;border:1px solid rgba(255,255,255,0.15)}
.user-avatar{width:32px;height:32px;border-radius:50%;background:var(--nc-accent);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:600;color:#fff;flex-shrink:0}
.user-info{flex:1;min-width:0}
.user-name{font-size:13px;font-weight:500;color:#fff;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.user-company{font-size:11px;color:rgba(255,255,255,0.5);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
nav{flex:1;min-height:0;padding:0.75rem;overflow-y:auto}
.nav-section{font-size:10px;font-weight:600;letter-spacing:0.11em;color:rgba(255,255,255,0.42);text-transform:uppercase;padding:1rem 0.75rem 0.4rem;margin-top:0.5rem}
.nav-item{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:10px;cursor:pointer;transition:all 0.15s;color:rgba(255,255,255,0.74);font-size:14px}
.nav-item svg{width:16px;height:16px;flex-shrink:0;opacity:0.7}
.nav-item:hover{background:rgba(255,255,255,0.08);color:#fff}
.nav-item.active{background:linear-gradient(90deg,rgba(143,212,213,0.34),rgba(143,212,213,0.16));color:#fff;font-weight:500;box-shadow:inset 4px 0 0 var(--nc-green)}
.nav-item.active svg{opacity:1}
.nav-badge{margin-left:auto;background:var(--nc-accent);color:#fff;font-size:10px;font-weight:600;padding:2px 7px;border-radius:20px}
.sidebar-bottom{margin-top:auto;padding:1rem 1.25rem;border-top:1px solid rgba(255,255,255,0.08);background:inherit}
.sidebar-bottom button{background:none;border:none;color:rgba(255,255,255,0.5);font-size:13px;cursor:pointer;display:flex;align-items:center;gap:6px;font-family:'DM Sans',sans-serif}
.sidebar-bottom button:hover{color:#fff}

.main{flex:1;overflow-y:auto;background:radial-gradient(circle at 85% -10%,rgba(143,212,213,0.26),transparent 38%),linear-gradient(180deg,var(--nc-light) 0%,var(--nc-beige) 100%)}
.topbar{background:rgba(255,255,255,0.94);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-bottom:1px solid var(--nc-border);padding:0 2rem;height:62px;display:flex;align-items:center;justify-content:space-between;position:sticky;top:0;z-index:100;box-shadow:0 8px 20px rgba(44,83,121,0.1)}
.topbar::after{content:'';position:absolute;left:0;bottom:0;height:2px;width:100%;background:linear-gradient(90deg,var(--nc-turquoise),var(--nc-green));opacity:0.55}
.topbar-title{font-size:18px;font-weight:700;color:var(--nc-blue)}
.topbar-actions{display:flex;align-items:center;gap:8px}
.ui-version-badge{display:inline-flex;align-items:center;justify-content:center;padding:4px 10px;border-radius:999px;background:rgba(44,83,121,0.1);color:var(--nc-blue);font-size:11px;font-weight:700;letter-spacing:0.06em;border:1px solid rgba(44,83,121,0.2)}
.btn-sm{background:var(--nc-turquoise);color:#fff;border:none;border-radius:7px;padding:7px 16px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:13px;font-weight:500;cursor:pointer;transition:all 0.2s}
.btn-sm:hover{background:var(--nc-blue)}
.btn-sm-outline{background:#fff;color:var(--nc-text);border:1px solid var(--nc-border);border-radius:7px;padding:7px 16px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:13px;font-weight:500;cursor:pointer;transition:all 0.2s}
.btn-sm-outline:hover{border-color:var(--nc-turquoise);color:var(--nc-turquoise)}
.case-comment-attachment-btn{display:inline-flex;align-items:center;gap:8px}
.case-comment-attachment-btn svg{flex-shrink:0}
.page-content{padding:2rem;position:relative}
.page-content::before{content:'';position:absolute;top:1.2rem;right:1.6rem;width:34px;height:34px;background:rgba(44,83,121,0.08);clip-path:polygon(0 50%,100% 0,100% 100%);pointer-events:none}

.view{display:none}.view.active{display:block}

/* DASHBOARD */
.stats-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:1rem;margin-bottom:2rem}
.stat-card{background:#fff;border-radius:12px;padding:1.25rem;border:0.5px solid var(--nc-border);border-top:3px solid var(--nc-accent);box-shadow:0 3px 14px rgba(44,83,121,0.06);transition:transform 0.2s,box-shadow 0.2s}
.stat-card:hover{transform:translateY(-2px);box-shadow:0 8px 18px rgba(44,83,121,0.14)}
.stat-label{font-size:12px;color:var(--nc-muted);font-weight:500;text-transform:uppercase;letter-spacing:0.05em;margin-bottom:8px}
.stat-value{font-size:28px;font-weight:600}
.stat-change{font-size:12px;margin-top:4px}
.stat-change.up{color:var(--nc-success)}.stat-change.down{color:var(--nc-danger)}
.section-title{font-size:15px;font-weight:600;margin-bottom:1rem;display:flex;align-items:center;gap:8px;color:var(--nc-blue)}
.section-title::before{content:'';width:10px;height:10px;background:var(--nc-turquoise);clip-path:polygon(0 50%,100% 0,100% 100%);flex-shrink:0}
.recent-cases{background:#fff;border-radius:14px;border:0.5px solid var(--nc-border);overflow:hidden;box-shadow:0 5px 16px rgba(44,83,121,0.08)}
.dashboard-view-all-link-wrap{text-align:left;margin-top:0.75rem}
.view-all-link{display:inline-block;font-size:13px;font-weight:600;color:var(--nc-accent);text-decoration:none;padding:4px 8px;border-radius:6px;transition:background 0.2s,color 0.2s}
.view-all-link:hover{background:rgba(0,171,189,0.08);color:var(--nc-blue)}
.case-row{display:grid;grid-template-columns:2fr 1fr 1fr 1.2fr 1fr 1fr 1fr 1fr;padding:13px 1.25rem;border-bottom:0.5px solid var(--nc-border);font-size:13px;align-items:center;gap:8px;cursor:pointer}
.case-row.header .sortable{cursor:pointer}
.case-row.header .sortable:hover{color:var(--nc-dark)}
.case-row:last-child{border-bottom:none}
.case-row:not(.header):hover{background:#f8fbfb}
.case-row.header{background:var(--nc-light);font-weight:600;font-size:12px;color:var(--nc-muted);text-transform:uppercase;letter-spacing:0.05em;cursor:default}
.case-id{font-family:monospace;font-size:12px;color:var(--nc-muted)}
.status-badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:11px;font-weight:600;white-space:nowrap}
.status-open{background:#dbeefe;color:#2c5379}
.status-progress{background:#f6f0da;color:#7e6522}
.status-closed{background:#edf6d0;color:#59731e}
.status-reason-new{background:#dbeefe;color:#1d4f7a;border:1px solid #bdddf7}
.status-reason-inprogress{background:#fef3c7;color:#92400e;border:1px solid #f7d78c}
.status-reason-waiting-customer{background:#e9d5ff;color:#6b21a8;border:1px solid #d9b8fb}
.status-reason-onhold{background:#e5e7eb;color:#374151;border:1px solid #d1d5db}
.status-reason-resolved{background:#dcfce7;color:#166534;border:1px solid #b9efc8}
.status-reason-closed{background:#d1fae5;color:#065f46;border:1px solid #a8ebcf}
.status-reason-cancelled{background:#fee2e2;color:#991b1b;border:1px solid #f9bebe}
.priority-high{color:var(--nc-danger);font-weight:600}
.priority-med{color:var(--nc-warning);font-weight:500}
.priority-low{color:var(--nc-muted)}

/* NEW CASE */
.form-card{background:#fff;border-radius:14px;border:0.5px solid var(--nc-border);padding:2rem;max-width:680px;box-shadow:0 6px 18px rgba(44,83,121,0.08)}
.form-row{display:grid;grid-template-columns:1fr 1fr;gap:1rem;margin-bottom:1.2rem}
.form-row.full{grid-template-columns:1fr}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}
.customer-context-group{margin-bottom:1.2rem;padding:1.1rem 1.1rem 1rem;border:1px solid rgba(44,83,121,0.1);border-radius:16px;background:linear-gradient(180deg,rgba(246,249,250,0.98),rgba(239,245,247,0.94));box-shadow:inset 0 1px 0 rgba(255,255,255,0.82)}
.customer-context-hint{margin-bottom:0.9rem;color:#496783;font-size:12px;font-weight:700;line-height:1.5}
.customer-context-row{margin-bottom:0}
.customer-context-row + .customer-context-row{margin-top:0.7rem}
.customer-context-group #case-company:disabled{background:linear-gradient(180deg,#ffffff,#f4f8fb);color:var(--nc-blue);font-weight:600;border-color:#cfdbe5;opacity:1}
.case-toggle{display:grid;grid-template-columns:18px 1fr;align-items:start;gap:0.75rem;padding:0.9rem 0.95rem;border:1px solid rgba(44,83,121,0.1);border-radius:12px;background:rgba(255,255,255,0.9);color:var(--nc-blue);cursor:pointer;transition:border-color 0.2s,box-shadow 0.2s,background 0.2s}
.case-toggle:hover{border-color:rgba(0,171,189,0.4);background:#fff}
.case-toggle:focus-within{border-color:var(--nc-turquoise);box-shadow:0 0 0 3px rgba(0,171,189,0.14)}
.case-toggle input{width:16px;height:16px;margin-top:1px;accent-color:var(--nc-turquoise);padding:0}
.case-toggle span{display:block;font-size:14px;font-weight:500;line-height:1.35;color:var(--nc-blue)}
.form-field{display:flex;flex-direction:column;gap:6px}
.form-field label{font-size:13px;font-weight:500}
.form-field input,.form-field select,.form-field textarea{border:1px solid var(--nc-border);border-radius:8px;padding:9px 12px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:14px;color:var(--nc-text);background:#fff;outline:none;transition:border-color 0.2s,box-shadow 0.2s}
.form-field input:focus,.form-field select:focus,.form-field textarea:focus{border-color:var(--nc-accent)}
.form-field textarea{resize:vertical;min-height:100px}
.wysiwyg-wrap{border:1px solid var(--nc-border);border-radius:10px;overflow:hidden;background:#fff;transition:border-color 0.2s,box-shadow 0.2s}
.wysiwyg-wrap:focus-within{border-color:var(--nc-accent);box-shadow:0 0 0 3px rgba(0,171,189,0.16)}
.wysiwyg-toolbar{display:flex;flex-wrap:wrap;gap:6px;padding:8px;border-bottom:1px solid #e7e2d8;background:linear-gradient(180deg,#fcf9f5 0%,#f8f3ea 100%)}
.wysiwyg-toolbar button{border:1px solid #cfd7e0;background:#fff;border-radius:8px;padding:4px 10px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:13px;color:#234660;cursor:pointer;line-height:1.2}
.wysiwyg-toolbar button:hover{background:#eff7fb;border-color:#8ec8dd}
.wysiwyg-editor{min-height:160px;padding:12px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:14px;line-height:1.6;outline:none;overflow-wrap:anywhere}
.wysiwyg-editor:empty::before{content:attr(data-placeholder);color:#8a93a0;pointer-events:none}
.wysiwyg-editor p{margin:0 0 0.7em}
.wysiwyg-editor ul,.wysiwyg-editor ol{margin:0 0 0.7em;padding-left:1.35rem}
.wysiwyg-editor a{color:#0f5e68;text-decoration:underline}
.wysiwyg-editor img{max-width:100%;height:auto;border-radius:6px;margin:0.4rem 0;border:1px solid #dbe4ee}
.form-actions{display:flex;gap:10px;margin-top:1.5rem}
.success-banner{background:#f0fdf4;border:1px solid #bbf7d0;border-radius:10px;padding:1rem 1.25rem;margin-bottom:1.5rem;display:none;align-items:center;gap:10px}
.success-banner p{font-size:14px;color:#166534;font-weight:500}
.form-error-banner{display:none;background:#fff3f2;border:1px solid #f3c7c2;border-left:4px solid #dc2626;border-radius:10px;padding:0.95rem 1rem;margin-bottom:1rem;color:#8f1d1d}
.form-error-banner.visible{display:flex;flex-direction:column;gap:0.35rem}
.form-error-banner span{font-size:12px;color:#a94442}
.form-field.invalid label{color:#b42318}
.form-field.invalid input,.form-field.invalid select,.form-field.invalid textarea{border-color:#dc2626;background:#fff9f9;box-shadow:0 0 0 3px rgba(220,38,38,0.08)}
.form-field.invalid .wysiwyg-wrap{border-color:#dc2626;box-shadow:0 0 0 3px rgba(220,38,38,0.08)}
.incident-extra-section{margin-top:0.25rem;padding:1rem 1rem 0.25rem;border:1px solid rgba(44,83,121,0.12);border-radius:14px;background:linear-gradient(180deg,rgba(247,250,252,0.96),rgba(241,247,250,0.96))}
.incident-extra-section-title{font-size:14px;font-weight:700;color:var(--nc-blue);margin-bottom:0.9rem}
.change-request-info{margin:0;padding:0.9rem 1rem;border-radius:10px;background:#fff7ed;border:1px solid #fdba74;color:#9a3412;font-size:13px;font-weight:600}

/* KNOWLEDGE BASE */
.search-bar{background:#fff;border-radius:12px;border:1px solid var(--nc-border);padding:11px 16px;display:flex;align-items:center;gap:10px;margin-bottom:1.5rem;box-shadow:0 4px 14px rgba(44,83,121,0.08)}
.search-bar input{flex:1;border:none;outline:none;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:14px;color:var(--nc-text);background:transparent}
.kb-filter-row{display:flex;gap:8px;margin-bottom:1.5rem;flex-wrap:wrap;align-items:center}
.kb-filter{padding:6px 14px;border-radius:20px;border:1px solid var(--nc-border);background:#fff;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:12px;font-weight:500;cursor:pointer;color:var(--nc-muted);transition:all 0.15s}
.kb-filter.active,.kb-filter:hover{border-color:var(--nc-turquoise);color:var(--nc-turquoise);background:#e8f8f9}
.kb-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:1.1rem}
.kb-card{background:#fff;border-radius:12px;border:0.5px solid var(--nc-border);padding:1.25rem;cursor:pointer;transition:all 0.2s;box-shadow:0 3px 12px rgba(44,83,121,0.05)}
.kb-card:hover{border-color:var(--nc-accent);box-shadow:0 8px 18px rgba(44,83,121,0.14);transform:translateY(-2px)}
.kb-tag{display:inline-block;padding:3px 9px;border-radius:20px;font-size:11px;font-weight:600;margin-bottom:10px}
.tag-setup{background:#dbeafe;color:#1d4ed8}
.tag-billing{background:#fef3c7;color:#92400e}
.tag-tech{background:#f3e8ff;color:#7c3aed}
.tag-account{background:#dcfce7;color:#166534}
.tag-product{background:#e0f2fe;color:#0369a1}
.kb-card h4{font-size:14px;font-weight:600;margin-bottom:6px}
.kb-card p{font-size:13px;color:var(--nc-muted);line-height:1.5}
.kb-meta{font-size:11px;color:var(--nc-muted);margin-top:10px;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.kb-empty{grid-column:1/-1;text-align:center;padding:3rem 1rem;color:var(--nc-muted);font-size:14px}
.kb-loading{grid-column:1/-1;text-align:center;padding:3rem 1rem;color:var(--nc-muted);font-size:14px}
.kb-count{margin-left:auto;font-size:12px;color:var(--nc-muted);align-self:center;padding:0 4px}
mark{background:#fff59d;border-radius:2px;padding:0 1px}
.kb-detail-content{font-size:14px;line-height:1.7;color:var(--nc-text)}
.kb-detail-content h1,.kb-detail-content h2,.kb-detail-content h3{font-size:15px;font-weight:600;margin:1.25rem 0 0.5rem}
.kb-detail-content p{margin:0 0 0.85rem}
.kb-detail-content ul,.kb-detail-content ol{padding-left:1.5rem;margin:0 0 0.85rem}
.kb-detail-content li{margin-bottom:0.3rem}
.kb-detail-content a{color:var(--nc-accent);text-decoration:underline}
.kb-detail-content img{max-width:100%;border-radius:6px;margin:0.5rem 0}

/* PROFILE */
.profile-card{max-width:980px}
.profile-sub{font-size:13px;color:var(--nc-muted);margin:0 0 1rem}
.profile-consent-title{margin-top:0.5rem}
.profile-consent-list{display:flex;flex-direction:column;gap:10px;margin-top:8px}
.profile-consent-item{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;border:1px solid var(--nc-border);border-radius:10px;padding:10px 12px;background:#fff}
.profile-consent-topic{display:flex;flex-direction:column;gap:2px}
.profile-consent-topic strong{font-size:14px}
.profile-consent-toggle{display:flex;align-items:center;gap:8px;font-size:13px;color:var(--nc-text);white-space:nowrap}
.profile-switch-wrap{position:relative;display:inline-flex;width:44px;height:24px;flex:0 0 auto}
.profile-switch-input{position:absolute;inset:0;opacity:0;cursor:pointer}
.profile-switch-slider{position:absolute;inset:0;background:#d6e1ea;border:1px solid #b7c8d6;border-radius:999px;transition:all 0.18s ease}
.profile-switch-slider::before{content:'';position:absolute;width:18px;height:18px;left:2px;top:2px;background:#fff;border-radius:50%;box-shadow:0 1px 2px rgba(0,0,0,0.2);transition:transform 0.18s ease}
.profile-switch-input:checked + .profile-switch-slider{background:#00abbd;border-color:#0098a8}
.profile-switch-input:checked + .profile-switch-slider::before{transform:translateX(20px)}
.profile-switch-input:focus-visible + .profile-switch-slider{box-shadow:0 0 0 3px rgba(0,171,189,0.2)}
.profile-switch-text{min-width:95px;text-align:right}

/* CASES */
.context-filter{display:none;grid-template-columns:repeat(5,minmax(150px,1fr));gap:10px;margin-bottom:1rem;padding:10px;border:1px solid #d6e4ef;border-radius:12px;background:linear-gradient(180deg,#f8fcff 0%,#f3f8fc 100%)}
.context-filter.visible{display:grid}
.context-filter-item{display:flex;flex-direction:column;gap:4px;min-width:0}
.context-filter-label{font-size:11px;font-weight:600;color:#607388;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.context-filter select{width:100%;min-width:0;border:1px solid var(--nc-border);border-radius:10px;padding:8px 10px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:13px;color:var(--nc-text);background:#fff;outline:none;transition:border-color 0.2s,box-shadow 0.2s}
.context-filter select:focus{border-color:var(--nc-accent);box-shadow:0 0 0 3px rgba(0,171,189,0.16)}
.context-filter select:disabled{opacity:0.6;cursor:not-allowed}
@media(max-width:1200px){
  .context-filter{grid-template-columns:repeat(3,minmax(160px,1fr));gap:8px}
}
@media(max-width:768px){
  .context-filter{grid-template-columns:repeat(2,minmax(0,1fr));padding:8px}
  .context-filter-label{font-size:11px}
  .context-filter select{padding:8px 9px;font-size:13px}
}
@media(max-width:520px){
  .context-filter{grid-template-columns:1fr}
}
.case-search-bar{margin-bottom:1rem}
.case-filters{display:flex;gap:8px;margin-bottom:1.5rem;flex-wrap:wrap}
.all-cases{background:#fff;border-radius:14px;border:0.5px solid var(--nc-border);overflow:hidden;box-shadow:0 5px 16px rgba(44,83,121,0.08)}
.case-row.active{background:linear-gradient(90deg,rgba(143,212,213,0.22) 0%,rgba(143,212,213,0.08) 100%)}

/* NEW CASE LAYOUT + KB SUGGESTIONS */
.new-case-layout{display:flex;align-items:flex-start;gap:1.5rem}
.new-case-layout .form-card{flex:1 1 auto}
.kb-suggest-panel{width:300px;flex-shrink:0;display:none;flex-direction:column;gap:10px}
.kb-suggest-panel.has-results{display:flex}
.kb-suggest-heading{font-size:12px;font-weight:600;color:var(--nc-muted);text-transform:uppercase;letter-spacing:0.05em;display:flex;align-items:center;gap:5px;padding:2px 0 4px}
.kb-suggest-empty{font-size:13px;color:var(--nc-muted);padding:8px 0}
.kb-suggest-card{background:#fff;border-radius:10px;border:0.5px solid var(--nc-border);padding:12px 14px;cursor:pointer;transition:box-shadow 0.15s,border-color 0.15s;box-shadow:0 2px 8px rgba(44,83,121,0.06)}
.kb-suggest-card:hover{border-color:var(--nc-accent);box-shadow:0 4px 14px rgba(44,83,121,0.13)}
.kb-suggest-card .kb-tag{margin-bottom:6px}
.kb-suggest-title{font-size:13px;font-weight:600;color:var(--nc-dark);margin-bottom:4px;line-height:1.4}
.kb-suggest-desc{font-size:12px;color:var(--nc-muted);line-height:1.45}

.case-detail-overlay{position:fixed;inset:0;background:rgba(44,83,121,0.24);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);display:flex;justify-content:flex-end;align-items:stretch;opacity:0;pointer-events:none;transition:opacity 0.2s ease;z-index:250}
.case-detail-overlay.open{opacity:1;pointer-events:auto}
.case-detail{background:#fff;width:min(560px,100vw);height:100vh;border-left:1px solid var(--nc-border);box-shadow:-18px 0 48px rgba(10,45,90,0.18);padding:1.5rem 1.5rem 2rem;overflow-y:auto;transform:translateX(100%);transition:transform 0.24s ease;position:relative}
.case-detail::before{content:'';position:absolute;top:0;left:0;width:100%;height:3px;background:linear-gradient(90deg,var(--nc-turquoise),var(--nc-green))}
.case-detail-overlay.open .case-detail{transform:translateX(0)}
.case-detail h3{font-size:16px;font-weight:600;margin-bottom:0.5rem}
.case-detail-head{display:flex;justify-content:space-between;align-items:flex-start;gap:1rem;margin-bottom:0.5rem}
.case-detail-desc{background:var(--nc-light);border-radius:8px;padding:12px;font-size:13px;line-height:1.6;min-height:72px}
.case-detail-desc p{margin:0 0 0.75em}
.case-detail-desc ul,.case-detail-desc ol{padding-left:1.35rem;margin:0 0 0.75em}
.case-detail-desc a{color:#0f5e68;text-decoration:underline}
.case-detail-desc img{max-width:100%;height:auto;border-radius:6px;border:1px solid #dbe4ee;margin:0.4rem 0}
.case-detail-empty{color:var(--nc-muted)}
.case-meta-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem;margin-top:1rem;margin-bottom:1rem}
.meta-item .meta-label{color:var(--nc-muted);margin-bottom:3px;font-size:11px;font-weight:500;text-transform:uppercase;letter-spacing:0.05em}
.meta-item .meta-val{font-weight:500;font-size:13px}
.timeline{margin-top:1.25rem;border-top:1px solid var(--nc-border);padding-top:1.25rem}
.t-item{display:flex;gap:12px;margin-bottom:1rem}
.t-dot{width:8px;height:8px;border-radius:50%;background:var(--nc-turquoise);margin-top:5px;flex-shrink:0}
.t-time{font-size:11px;color:var(--nc-muted)}
.t-msg{font-size:13px;margin-top:2px}
.case-comments{display:flex;flex-direction:column;gap:0.7rem;max-height:none;overflow:visible;padding-right:0;margin-top:0.95rem}
.case-comment-empty{font-size:12px;color:var(--nc-muted);padding:0.75rem;border:1px dashed var(--nc-border);border-radius:8px;background:#fafcff}
.case-comment-empty.loading{padding:0;border:none;background:transparent}
.case-comment{display:flex;flex-direction:column;gap:4px;max-width:90%}
.case-comment.customer{align-self:flex-end}
.case-comment.support{align-self:flex-start}
.case-comment-meta{font-size:11px;color:var(--nc-muted)}
.case-comment-bubble{font-size:13px;line-height:1.45;border-radius:10px;padding:8px 10px;white-space:pre-wrap;word-break:break-word}
.case-comment.customer .case-comment-bubble{background:#e6f8f8;color:#1c5263}
.case-comment.support .case-comment-bubble{background:#f4f3ef;color:#2a2a2a}
.case-comment-composer{display:flex;flex-direction:column;gap:0.5rem}
.case-comment-composer textarea{width:100%;border:1px solid var(--nc-border);border-radius:10px;padding:10px 12px;font-family:'Museo Sans','Arial Nova',Arial,sans-serif;font-size:13px;resize:vertical;min-height:80px}
.case-comment-composer textarea:focus{outline:none;border-color:var(--nc-accent);box-shadow:0 0 0 3px rgba(0,163,224,0.12)}
.case-comment-toolbar{display:flex;align-items:center;justify-content:space-between;gap:0.75rem;flex-wrap:wrap}
.case-comment-attachment-help{font-size:12px;color:var(--nc-muted)}
.case-comment-upload-list{display:flex;flex-direction:column;gap:0.5rem}
.case-comment-upload-item{display:flex;align-items:center;justify-content:space-between;gap:0.75rem;padding:0.65rem 0.8rem;border:1px solid var(--nc-border);border-radius:10px;background:#f8fbfd}
.case-comment-upload-main{display:flex;align-items:center;gap:0.6rem;min-width:0}
.case-comment-upload-icon{width:30px;height:30px;border-radius:8px;background:#e6f8f8;color:#1c5263;display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:700;flex-shrink:0}
.case-comment-upload-meta{display:flex;flex-direction:column;gap:2px;min-width:0}
.case-comment-upload-name{font-size:13px;font-weight:600;color:var(--nc-text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.case-comment-upload-status{font-size:11px;color:var(--nc-muted)}
.case-comment-upload-remove{background:transparent;border:none;color:#7d3d38;font-size:12px;font-weight:600;cursor:pointer;padding:0}
.case-comment-upload-remove:hover{text-decoration:underline}
.case-comment-actions{display:flex;justify-content:flex-end}
.case-comment-text a{color:inherit;text-decoration:underline;word-break:break-all}
.case-comment-attachments{display:flex;flex-direction:column;gap:0.5rem;margin-top:0.55rem}
.case-comment-attachment-card{display:flex;flex-direction:column;gap:0.4rem;padding:0.55rem;border-radius:10px;background:rgba(255,255,255,0.58);border:1px solid rgba(0,0,0,0.06)}
.case-comment.customer .case-comment-attachment-card{background:rgba(255,255,255,0.72)}
.case-comment-attachment-image,.case-comment-attachment-video{display:block;width:100%;max-width:360px;border-radius:8px;background:#000}
.case-comment-attachment-link{font-size:12px;font-weight:600}
.section-title.has-icon::before{display:none}

@media (max-width: 640px){
  .case-comment-upload-item{align-items:flex-start;flex-direction:column}
  .case-comment-actions{justify-content:stretch}
  .case-comment-actions .btn-sm{width:100%}
}

/* ACCOUNTS */
.accounts-layout{display:grid;grid-template-columns:minmax(0,1.2fr) minmax(320px,0.8fr);gap:1.25rem;align-items:start}
.account-tree{background:#fff;border-radius:14px;border:0.5px solid var(--nc-border);padding:1.5rem;box-shadow:0 6px 18px rgba(44,83,121,0.08)}
.account-users-panel{background:#fff;border-radius:14px;border:0.5px solid var(--nc-border);padding:1.5rem;box-shadow:0 6px 18px rgba(44,83,121,0.08);position:sticky;top:92px}
.account-users-intro{font-size:13px;color:var(--nc-muted);line-height:1.55;margin-bottom:1rem}
.account-users-content{display:flex;flex-direction:column;gap:0.85rem}
.a-node{display:flex;align-items:center;gap:10px;width:100%;padding:8px 10px;border-radius:8px;border:none;background:transparent;text-align:left;cursor:pointer;transition:background 0.15s,box-shadow 0.15s}
.a-node:hover{background:var(--nc-light)}
.a-node.selected{background:linear-gradient(90deg,rgba(0,171,189,0.12),rgba(0,171,189,0.04));box-shadow:inset 3px 0 0 var(--nc-turquoise)}
.a-icon{width:32px;height:32px;border-radius:7px;background:var(--nc-accent);display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:700;color:#fff;flex-shrink:0}
.a-icon.sub{background:#e0f2fe;color:var(--nc-accent);font-size:11px}
.a-info{flex:1}
.a-name{font-size:14px;font-weight:500}
.a-role{font-size:12px;color:var(--nc-muted)}
.a-children{margin-left:42px;padding-left:16px;border-left:2px solid var(--nc-border)}
.a-children.top-gap{margin-top:1rem}
.a-perm{margin-left:auto;font-size:11px;font-weight:600;padding:3px 8px;border-radius:6px;white-space:nowrap}
.perm-full{background:#dbeafe;color:#1e40af}
.perm-view{background:#f1f5f9;color:#475569}
.a-badges{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.perm-root{background:#dbeafe;color:#1e40af}
.perm-legal{background:#eef6d8;color:#59731e}
.perm-service{background:#dff3fb;color:#1d5f8e}

.tiny-sub-icon{width:28px;height:28px;font-size:10px}
.account-desc{margin-top:1.5rem;padding-top:1rem;border-top:1px solid var(--nc-border);font-size:13px;color:var(--nc-muted)}
.account-users-summary{display:flex;align-items:flex-start;justify-content:space-between;gap:0.8rem;padding-bottom:0.9rem;border-bottom:1px solid #e1eaf0}
.account-users-company{font-size:18px;font-weight:700;color:var(--nc-blue)}
.account-users-count{font-size:12px;color:var(--nc-muted);margin-top:0.25rem}
.account-user-card{border:1px solid #d6e1ea;border-radius:12px;padding:0.95rem 1rem;background:linear-gradient(180deg,#ffffff 0%,#f9fcfd 100%);box-shadow:0 4px 12px rgba(30,68,108,0.06)}
.account-user-head{display:flex;align-items:center;justify-content:space-between;gap:0.8rem;margin-bottom:0.55rem}
.account-user-name{font-size:14px;font-weight:700;color:var(--nc-text)}
.account-user-status{display:inline-flex;align-items:center;justify-content:center;padding:4px 9px;border-radius:999px;font-size:11px;font-weight:700;background:#ecfdf5;color:#047857;border:1px solid #bbf7d0;white-space:nowrap}
.account-user-email{font-size:13px;color:#0f5e68;word-break:break-word}
.account-user-meta{display:grid;grid-template-columns:1fr;gap:0.35rem;margin-top:0.7rem}
.account-user-meta-row{display:flex;justify-content:space-between;gap:1rem;font-size:12px;color:var(--nc-muted)}
.account-user-meta-row strong{font-weight:600;color:#4a6073}
.account-users-empty{padding:1rem;border:1px dashed #c6d5df;border-radius:12px;background:#fbfdfe;color:var(--nc-muted);font-size:13px;line-height:1.55}

.account-products-section{padding-bottom:0.9rem;margin-bottom:0.9rem;border-bottom:1px solid #e1eaf0}
.acc-products-lbl{font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:0.05em;color:var(--nc-muted);margin-bottom:0.5rem}
.acc-products-list{display:flex;flex-wrap:wrap;gap:0.4rem}
.acc-product-chip{padding:4px 11px;border-radius:999px;background:#f0fafc;border:1px solid #b8e6ec;color:var(--nc-accent);font-size:12px;font-weight:500;white-space:nowrap}
.acc-products-empty{font-size:12px;color:var(--nc-muted);font-style:italic}
.acc-products-loading{font-size:12px;color:var(--nc-muted)}

#kb-detail-title{margin-top:8px}
#kb-detail-meta{margin-bottom:1.25rem}

/* ════════════════════════════ RESPONSIVE ═══════════════════════════════════ */
/* Hamburger + sidebar backdrop (hidden on desktop) */
.hamburger-btn{display:none;align-items:center;justify-content:center;background:none;border:none;cursor:pointer;padding:8px;margin-right:6px;color:var(--nc-blue);border-radius:8px;flex-shrink:0;-webkit-tap-highlight-color:transparent}
.hamburger-btn:hover{background:rgba(44,83,121,0.08)}
.sidebar-backdrop{display:block;position:fixed;inset:0;background:rgba(0,0,0,0.42);z-index:300;opacity:0;pointer-events:none;transition:opacity 0.26s;-webkit-tap-highlight-color:transparent}
.sidebar-open .sidebar-backdrop{opacity:1;pointer-events:auto}

/* ── Narrow desktop / tablet ≤ 900px ── */
@media(max-width:900px){
  .sidebar{width:230px}
  .topbar{padding:0 1.25rem}
  .page-content{padding:1.5rem 1.25rem}
}

/* ── Mobile ≤ 768px: sidebar becomes slide-in overlay ── */
@media(max-width:768px){
  .sidebar{position:fixed;left:0;top:0;bottom:0;z-index:310;width:272px !important;transform:translateX(-100%);transition:transform 0.26s cubic-bezier(0.4,0,0.2,1);overflow-y:auto;box-shadow:none}
  .sidebar-open .sidebar{transform:translateX(0);box-shadow:10px 0 40px rgba(0,0,0,0.3)}
  .main{width:100%;min-width:0}
  .hamburger-btn{display:flex}
  .topbar{padding:0 0.85rem;height:56px}
  .topbar-title{font-size:16px}
  #topbar-new-case{display:none}
  .ui-version-badge{display:none}
  .page-content{padding:1rem}
  .form-row{grid-template-columns:1fr}
  .customer-context-group{padding:0.9rem}
  .case-detail{width:100vw;padding:1rem 1rem 1.5rem}
  .case-detail-head{align-items:flex-start}
  .case-meta-grid{grid-template-columns:1fr 1fr}
  .new-case-layout{flex-direction:column}
  .accounts-layout{grid-template-columns:1fr}
  .account-users-panel{position:static}
  .kb-suggest-panel{width:100%;flex-shrink:unset}
  .stats-grid{gap:0.75rem}
  #screen-security{padding:1rem}
  .security-card{padding:1.25rem;border-radius:14px}
}

/* ── Phone ≤ 520px ── */
@media(max-width:520px){
  .case-row{grid-template-columns:1fr auto !important;gap:8px;padding:10px 0.85rem}
  .case-row > :nth-child(2),.case-row > :nth-child(3),.case-row > :nth-child(5),.case-row > :nth-child(6),.case-row > :nth-child(7),.case-row > :nth-child(8){display:none !important}
  .stats-grid{grid-template-columns:1fr 1fr}
  .stat-value{font-size:24px}
  .case-meta-grid{grid-template-columns:1fr}
  .page-content{padding:0.75rem}
  .login-card{padding:1.5rem 1.1rem}
  .security-card{padding:1rem}
  .landing-content{padding:1.25rem 1rem}
  .landing-status{width:94vw}
  .landing-status-frame{height:min(62vh,560px)}
  .status-page{padding:5rem 1rem 2rem;gap:1rem}
  .status-panel{padding:12px;border-radius:18px}
  .status-panel-frame{height:min(68vh,620px)}
  .nd-logo-landing{width:250px}
  .nd-logo-login{width:190px}
  .nd-logo-sidebar{width:120px}
  .landing-actions{width:100%;max-width:420px;display:flex;flex-direction:column;gap:0.6rem}
  .landing-actions .btn-primary,.landing-actions .btn-danger-outline,.landing-actions .btn-outline{display:block;width:100%;margin:0}
  .status-page-actions{width:100%}
  .status-page-actions .btn-outline{width:100%}
  .topbar-title{font-size:14px}
}

/* UI v4: hard visual override */
body{background:#f4f8fb}

#screen-portal{background:#f4f8fb}

.sidebar{
  width:272px;
  height:100vh;
  background:linear-gradient(180deg,#292928 0%,#242423 100%);
  border-right:1px solid rgba(255,255,255,0.06);
}
.sidebar::before,
.sidebar::after{content:none}

.sidebar-top{padding:1.3rem 1.25rem 1rem}

.user-chip{
  background:rgba(255,255,255,0.08);
  border:1px solid rgba(255,255,255,0.1);
  border-radius:14px;
  box-shadow:inset 0 1px 0 rgba(255,255,255,0.04);
}

.user-avatar{background:#00abbd;color:#fff;box-shadow:0 6px 14px rgba(0,171,189,0.28)}

.user-name{color:rgba(255,255,255,0.94)}

.user-company{color:rgba(255,255,255,0.52)}

.nav-section{color:rgba(255,255,255,0.34)}

.nav-item{
  border-radius:12px;
  padding:11px 12px;
  margin-bottom:4px;
  color:rgba(255,255,255,0.76);
}

.nav-item svg{opacity:0.82}

.nav-item:hover{background:rgba(255,255,255,0.07);color:#fff}

.nav-item.active{
  background:linear-gradient(90deg,rgba(0,171,189,0.24),rgba(0,171,189,0.08));
  color:#fff;
  box-shadow:inset 3px 0 0 #00abbd, 0 8px 18px rgba(0,0,0,0.22);
}

.nav-badge{background:#00abbd;color:#fff;box-shadow:0 6px 12px rgba(0,171,189,0.28)}

.sidebar-bottom{margin-top:auto;border-top:1px solid rgba(255,255,255,0.06);background:inherit}

.sidebar-bottom button{color:rgba(255,255,255,0.62)}

.sidebar-bottom button:hover{color:#fff}

.main{
  background:
    radial-gradient(circle at 92% -10%, rgba(0,171,189,0.20), transparent 35%),
    radial-gradient(circle at 10% 120%, rgba(181,211,52,0.14), transparent 42%),
    #f4f8fb;
}

.topbar{
  height:68px;
  padding:0 1.7rem;
  border-bottom:1px solid #d6e1ea;
  box-shadow:0 10px 26px rgba(27,60,95,0.12);
}

.topbar::after{height:3px;opacity:1}

.topbar-title{
  font-size:20px;
  letter-spacing:0.01em;
}

.ui-version-badge{
  background:rgba(0,171,189,0.14);
  border-color:rgba(0,171,189,0.28);
  color:#0f5e68;
}

.btn-sm{
  border-radius:10px;
  padding:8px 18px;
  box-shadow:0 8px 16px rgba(0,171,189,0.24);
}

.page-content{padding:2.1rem}

.stats-grid{gap:1.15rem}

.stat-card{
  border:1px solid #d6e1ea;
  border-top:4px solid #00abbd;
  border-radius:14px;
  padding:1.15rem 1.2rem;
  box-shadow:0 8px 20px rgba(30,68,108,0.10);
}

.stat-card:nth-child(2){border-top-color:#2c5379}
.stat-card:nth-child(3){border-top-color:#b5d334}
.stat-card:nth-child(4){border-top-color:#00abbd}

.stat-value{font-size:34px;line-height:1}

.recent-cases,
.all-cases,
.form-card,
.account-tree,
.kb-card,
.search-bar{
  border:1px solid #d6e1ea;
  box-shadow:0 8px 20px rgba(30,68,108,0.10);
}

.section-title{
  margin-bottom:0.9rem;
  font-size:16px;
}

.case-row.header{
  background:#eef4f8;
  border-bottom:1px solid #d6e1ea;
}

.case-row:not(.header){
  min-height:46px;
}

.case-row:not(.header):nth-child(even){
  background:#f9fcfe;
}

.case-row:not(.header):hover{
  background:#eaf6fb;
}

.status-badge{
  background:#eaf3fb;
  color:#2a587d;
  border:1px solid #c8dff0;
  display:inline-flex;
  align-items:center;
  justify-content:flex-start;
  text-align:left;
  justify-self:start;
  width:fit-content;
  max-width:max-content;
  padding:2px 8px;
  min-height:22px;
  border-radius:999px;
  font-size:11px;
  line-height:1;
  white-space:nowrap;
}

/* Keep status pills color-coded by status reason/class after theme overrides */
.status-badge.status-open{background:#eaf3fb;color:#2a587d;border-color:#c8dff0}
.status-badge.status-progress{background:#f6f1e5;color:#6e5b31;border-color:#e3d6b8}
.status-badge.status-closed{background:#edf4e5;color:#4c6a2d;border-color:#d1dfbc}
.status-badge.status-reason-new{background:#eaf3fb;color:#2a587d;border-color:#c8dff0}
.status-badge.status-reason-investigation{background:#ececf8;color:#4a4a78;border-color:#d4d3ea}
.status-badge.status-reason-inprogress{background:#f6f1e5;color:#6e5b31;border-color:#e3d6b8}
.status-badge.status-reason-waiting-customer{background:#efeafb;color:#5d4b88;border-color:#dbd0f1}
.status-badge.status-reason-onhold{background:#eceff2;color:#4b5560;border-color:#d6dce2}
.status-badge.status-reason-resolved{background:#e8f5ec;color:#2f6b45;border-color:#cde6d6}
.status-badge.status-reason-closed{background:#e6f2eb;color:#2f6250;border-color:#c8dfd3}
.status-badge.status-reason-cancelled{background:#f8ebeb;color:#7e4444;border-color:#eed1d1}

.kb-filter{
  border-radius:999px;
  padding:7px 15px;
}

.kb-filter.active,.kb-filter:hover{
  background:#dff3fb;
  border-color:#00abbd;
}

.case-detail{
  width:min(620px,100vw);
}

.case-detail::before{
  height:4px;
}

.case-comment.customer .case-comment-bubble{
  background:#dbf3f4;
  border:1px solid #bfe4e6;
}

.case-comment.support .case-comment-bubble{
  background:#f2f5f8;
  border:1px solid #dde5ec;
}

.form-field input:focus,
.form-field select:focus,
.form-field textarea:focus,
.search-bar:focus-within{
  border-color:#00abbd;
  box-shadow:0 0 0 3px rgba(0,171,189,0.16);
}

@media(max-width:700px){
  .topbar{height:60px;padding:0 1rem}
  .topbar-title{font-size:17px}
  .ui-version-badge{display:none}
}